Trouble Shooting Your Polaris Automatic Pool Cleaner Some common Polaris problems you can fix at home.
If you are having problems with your Polaris Pool Cleaner try some of these troubleshooting tips. Please feel free to contact us if you need additional support.
Why does the velcro on my bag not last?
Reason: Sand and silt has gotten stuck in the velcro. With the sand/silt/leaf bags, the biggest problem is the velcro getting ruined. Polaris has now come out with zipper bags. But to get the most out of the velcro bags, remove the bag from the cleaner when full. Lay the bag out in the sun and let the debris and bag dry out. After the bag and debris is dry, empty the bag. This helps prolong the life of the velcro.
Why does my sweep tail no longer move?
Reason: You have sprung a leak in the hose. To avoid this, you will need to keep an eye on the wear rings attached to the sweep tail. When these rings get wore down, make sure you replace them so that you can prolong the life of your sweep tail. You will also want to replace the sweep tail scrubber when it gets wore down.
Why does my cleaner fall on its side?
Reason: Most likely the float head has become waterlogged. Remove the float head from the cleaner. You should be able to feel and hear water in the float head when you shake it. Replace the float head and your cleaner will be running without tipping over.
Why does my cleaner go in circles?
Reason: You did not set your thrust jet on the back of the cleaner to 11 o’clock. Polaris suggests setting the thrust jet to 11 o’clock so the Polaris will drive properly throughout the pool. The thrust jet is located at the rear of the cleaner. You may need to use a screwdriver to loosen the screws in order to re-adjust the thrust jet.
Why does my cleaner not move anymore?
Reason: For the 360/380 models your drive belt is torn. To determine if your drive belt is torn, pull the cleaner out of the pool. On the side of the cleaner with two wheels, grab one wheel and spin it. If the one wheel spins freely and the other wheel does not spin, your drive belt needs to be replaced. The drive belt connects both wheels together so if one wheel spins and the other does not the drive belt needs to be replaced.
On the 180/280, there is probably debris that has jammed up the drive shaft. You will need to spin the wheel on your cleaner. If the wheel does not move, debris has gotten into the cleaner jamming the drive shaft.