Yardandpool.com offers a 30 day return policy for domestic orders. You have 30 days from the time you receive your order to return it for a refund. Before returning your item you must Contact Us to request an RMA #.
Conditions for Domestic Returns:
- All returned items are subject to a 15% restock fee.
- Items must be new, in original condition and packaging.
- Shipping fee applied to orders is non-refundable.
- Buyer is responsible for all return shipping costs.
- Used items
- Barbeque Rubs and Sauces
- Grill / Smoker wood chips, chunks and planks
- Fish Food
- Special Orders
- Custom Orders
- Scratch & Dent Items
- Open Box Items
Wrong Item received
Customers who receive an incorrect item due to Yardandpool.com’s error must Contact Us within 7 business days upon receipt of merchandise. Once we have received the request, we will send you a return label and issue a RMA #. Upon receipt of the wrong item, we will ship out the correct item or refund the purchase price immediately. Shipments of correct item(s) will only be sent via standard ground service.
Defective Items or Missing Parts
If an item was defective upon receipt or parts are missing, it is considered a warranty claim. Please see the warranty claim section below. Customer may still return the item for credit following our Return Policy only after the customer has completed the warranty claim and the issue could not be resolved by manufacturer.
Yardandpool.com does not warrant any product it sells. Warranty claims on items that are covered under a manufacturer’s warranty must be submitted to the manufacturer directly unless otherwise stated. Manufacturers of the products sold on Yardandpool.com are responsible for all warranty issues. If an item was defective upon receipt, becomes defective or has missing parts, it is considered a warranty claim.
Return Policy for International Orders:
International orders cannot be returned under any circumstances. All international sales are final. If an item is defective, becomes defective or is missing parts or documentation it is considered a warranty claim. All warranty claims must be handled directly with the manufacturer. Yardandpool.com does not warrant any product it sells. Warranty claims on items covered under a manufacturer’s warranty must be submitted to the manufacturer directly. Buyer is responsible for any shipping costs incurred during the warranty claim process.